Our Approach

Elevate your research & strategy

Knowledge is power, and we can help you to empower your business by providing strategic insights into audience behaviours, preferences and motivations, that shape your event strategy.

Our Approach

Your audience has buckets of potential

We’re big believers that you can’t influence what you don’t understand, and making decisions blindly doesn’t benefit anyone – your customers, your internal team, or your event. That’s where we come in, as your strategic partner in getting to the good stuff – the insights that will inform your brand and event strategy, before you even start thinking about production & delivery.

XSEM team reading intently
How can we help

Unravelling the intricacies of your audience

Survey icon Surveys

Quickly and efficiently, we can draft, build, distribute, and analyse the results of surveys with your audience.

Telephone icon Interviews

In person or over the phone, interviews are a great way to gather deeper insights. We can complete end-to-end interview research for your business.

Magnifying glass icon Observations

Research isn’t always as straight forward as Yes/No. We can work with you to build insights from strategic business observations.

Chart icon Market research

Looking beyond your business and into the market place, we can work with you to understand and advise based on the most current market trends.

Feedback

What our clients say

XSEM’s tailored approach to understanding our customers has allowed us to increase engagement and build stronger relationships with our clients. Their in-house research team provided invaluable insights that helped us to identify key areas for improvement in our events and marketing strategies.

Lead Channel Marketing Manager Wienerberger
Case Studies

Our work in action

Real-world examples of how we help brands own their space through events and campaigns.

FP McCann: The Grandiose 2 premium golf days for 160+ customers

Discover how we partnered with FP McCann to create The Grandiose, a heritage-inspired golf concept at The Belfry that combined premium hospitality, immersive activations and memorable customer engagement.

View Case Study FP McCann The Grandiose Golf Branding
Co-op Wholesale: Showcase 900+ attendees at Co-op Live Arena

The aim for this event was to bring Co-op Wholesale’s strong collective of partners, suppliers, and staff together at Co-op Live in Manchester, the UK’s largest indoor arena, to experience a fresh, new, confident experience that clearly reflected Co-op Wholesale’s values, future direction, and strategy.

View Case Study Co-op Showcase Exhibition Logo
Jack Daniel's: The Home of Jack 6-day premium incentive in Tennessee

A hosted incentive experience in Tennessee designed to reconnect key UK customers with the origins of Jack Daniel’s. The group stayed in Nashville, with the distillery visit as the centrepiece, supported by a relaxed itinerary that balanced curated moments and free time.

View Case Study Attendees together for a group photo with Jack Daniel's flag outside
Jack Daniel's: Jack's Table An exclusive dinner for 80 guests

We partnered with Jack Daniel’s to host Jack’s Table – an immersive UK dinner designed to bring high-level bartenders closer to the brand through atmosphere, storytelling, and shared moments. Hosted at the The Libertine, London, the evening blended curated drinks, live music, and relaxed interaction, ending with two winners securing places on an incentive trip to Tennessee.

View Case Study Various Jack Daniel's bottles placed in archways
The Works: 'Find your Story' Bus 9-stop tour across the UK

We partnered with The Works to launch ‘Find Your Story’, a national campaign designed to help children rediscover reading through choice, curiosity and play. At the heart of the campaign sat a touring book bus, bringing stories directly into communities and turning reading into a shared, child‑led experience.

View Case Study The Works: 'Find your Story' Bus outside with queue of attendees ready to find their story
Incentive Experience: Victoria Falls 520+ flights booked

We partnered with a leading global coatings brand to deliver an unforgettable relationship‑focused experience that reinforced loyalty among their highest‑spending trade customers.

View Case Study African Princess sunset cruise across the Zambezi River
EAC Malta - A Better Tomorrow 10/10 client satisfaction score

A five-day pharmaceutical conference in Malta for 220 delegates from 10+ countries, blending strategy, collaboration and celebration under the theme ‘A Better Tomorrow’.

View Case Study Conference stay with blue and yellow design and screens displaying 'A Better Tomorrow EAC 2026 Malta'
PPG: Colourful Communities 1000+ volunteer hours

In partnership with global paints and coatings leader PPG, we were appointed to manage a full-scale painting renovation at Bury Hospice as part of PPG’s Colourful Communities initiative.

View Case Study PPG: Colourful Communities outside banner on the fence
Delivery

A critical stage of the event planning process

Research in events is often overlooked – but we keep on banging that drum, because we’ve witnessed the benefits of audience research first-hand, and know the impact that a true understanding of audiences’ needs can have on the output and success of your event.

Frequently Asked Questions

Your questions answered...

What kind of research can you do?

Pretty much anything that helps you understand your audience and your events better. From market trends and insights to audience behaviour and event opportunities, we dig into the data so you don’t have to.

Does research include event reporting?

Absolutely. We track attendee behaviour, engagement, and overall event performance, giving you a clear picture of what worked and what could be even better next time.

Which methodologies do you use?

A mix of everything that makes sense for the project – surveys, interviews, focus groups, observation, and analytics. Basically, we pick the right tools to get the insights you actually need.

How do you use the research to change the event strategy?

Our research helps you make smarter decisions at every stage – from picking the right audience to fine-tuning content and boosting engagement. It’s all about turning insights into action.

How can we get in touch?

Reach out via our contact form, drop us an email, or give us a call – don’t be a stranger!

Contact Us

Ready to start your research journey?

Book a meeting with our expert team to discuss your upcoming event opportunities.