Victoria Smith

Office Manager

Victoria Smith is Office Operations Manager at XSEM, bringing more than 20 years of management experience and a passion for creating a positive workplace culture. Known for her proactive approach, strong people skills and commitment to wellbeing, she helps ensure the business runs smoothly while supporting colleagues across every part of the organisation

  • Brings over 20 years of retail management experience into the events industry.
  • Specialist in workplace operations, employee wellbeing and team support.
  • CIPD Level 5 qualified in People Development.
cipd-logo Autec Logo
Victoria Smith - Office Manager

Bio & notable achievements

Victoria joined XSEM in November 2022 after a successful 20-year career in retail management, bringing extensive leadership experience, commercial awareness and a people-first approach to the business. After making the move into the MICE industry, she quickly established herself as a valued member of the team.

As Office Operations Manager, Victoria works across a wide range of responsibilities that help keep the business running efficiently. She is a confident communicator who collaborates closely with colleagues and managers, building strong relationships and helping to foster a supportive and productive workplace culture.

Victoria is also a passionate advocate for employee wellbeing. She takes pride in creating an environment where people feel supported, valued and motivated, and is always willing to get involved in initiatives that bring the team together.

Outside of XSEM

Outside of work, Victoria has a passion for live music, with a particular love for country music and the atmosphere that comes with seeing artists perform live. She is also an avid reader and proudly describes herself as a bookworm, enjoying the opportunity to unwind with a good book whenever she can. Food is another major interest, and she loves discovering new restaurants, flavours and dining experiences.

Brands Victoria has worked with

Martin House logo
Meeting Needs logo
SIG Roofing logo
PPG logo in black
Civils & Lintels logo
Case studies

Victoria's favourite case studies

The Works: 'Find your Story' Bus 9-stop tour across the UK

We partnered with The Works to launch ‘Find Your Story’, a national campaign designed to help children rediscover reading through choice, curiosity and play. At the heart of the campaign sat a touring book bus, bringing stories directly into communities and turning reading into a shared, child‑led experience.

View Case Study The Works: 'Find your Story' Bus outside with queue of attendees ready to find their story
Incentive Experience: Victoria Falls 520+ flights booked

We partnered with a leading global coatings brand to deliver an unforgettable relationship‑focused experience that reinforced loyalty among their highest‑spending trade customers.

View Case Study African Princess sunset cruise across the Zambezi River
EAC Malta - A Better Tomorrow 10/10 client satisfaction score

A five-day pharmaceutical conference in Malta for 220 delegates from 10+ countries, blending strategy, collaboration and celebration under the theme ‘A Better Tomorrow’.

View Case Study Conference stay with blue and yellow design and screens displaying 'A Better Tomorrow EAC 2026 Malta'