At XSEM, we pride ourselves on delivering exceptional experiences, and nothing speaks
louder than the words of our clients. We recently conducted a client satisfaction survey, asking how likely they were to recommend us - and the results were overwhelmingly positive!
Key highlights
Outperforming Industry Standards
XSEM's NPS score of 80 is significantly higher than the UK national average. According to a recent NPS analysis across fourteen industries, the average NPS in the UK is only 12. This places XSEM's score well above the norm, reflecting exceptional customer satisfaction and loyalty.
To put this in perspective:
XSEM’s score of 80 is considered "excellent" based on global NPS standards, where any score above 50 is exceptional.
The UK average of 12 is significantly lower on the NPS scale, which ranges from -100 to +100.
XSEM’s score surpasses the top 25% of global organisations, where an NPS of 72 or higher is considered a benchmark for excellence (SurveyMonkey benchmark data).
What Did Our Customers Really Say?
1. A team you can trust
Our clients consistently highlight the strength of our relationships. From seamless communication to our proactive and adaptable approach, the XSEM team is praised for being reliable, professional, and fun to work with.
"I find the XSEM people easy to deal with and they have a great relationship with all my contacts. That forms the basis of productive ways of working and mutual respect. Everything is always well presented and timely." – National Account Manager, Drinks Industry
"Nothing is ever too much trouble; they are organised and great at communication - the team are amazing." – Brand Manager, Retail Distributor
"Proactive, adaptable, professional and creative." – Head of Sales Engagement, Retail Distributor
2. Attention to detail & excellence
Events, incentives, comms campaigns and brand activations require meticulous planning, and our clients appreciate the effort we put into every detail. Whether it's a corporate golf day or an overseas incentive trip, we ensure everything is smooth, organised, and stress-free.
"Working with the team is seamless and enjoyable. The attention to detail and their ability to put the customer first is excellent. I would recommend XSEM to anyone looking to offer a professional end-to-end service to their customers." – Head of Product Management UK & Ireland, Manufacturer
"XSEM always go above and beyond for us!" – Communications Manager UK&I, Manufacturer
3. Going the extra mile
We don’t just deliver events - we create unforgettable experiences. From start to finish, our team is dedicated to making every interaction seamless, enjoyable, and results-driven.
"Having not run an event like this before, the XSEM team was a huge support and helped me stay calm and confident in the run-up to the event. They thought of every little detail and made sure everything ran smoothly on the day. Internal staff and customers alike were delighted." – Corporate Communications Manager, Manufacturer
"The team are fantastic, they are a HUGE credit to XSEM. They’re great fun, organised, and a pleasure to be around. I look forward to many more fantastic events in 2025." – Regional Trade Director, Drinks Industry
"XSEM care from start to finish & beyond. They’re fun, energising & an experienced voice of reason. They make my job enjoyable." – Events & Exhibition Manager, Retail Distributor
The Verdict?
The feedback speaks for itself - our clients love working with us! With multiple 10/10 ratings and glowing reviews, XSEM remains a trusted partner in brand engagement.
Are you looking for an events and brand experience agency that truly cares? Let’s talk about how we can make your next event extraordinary.
Comments